Terms of Service

1. The service

JalKhata is a software-as-a-service platform for water delivery businesses to track deliveries, manage stock and returnables, maintain a customer ledger, and generate invoices. We provide the software; you and your business remain responsible for the accuracy of the data you enter and for how you run your business, including compliance with applicable tax and consumer-protection law.

2. Accounts

• You must provide accurate information when creating an account
• You are responsible for keeping your login credentials confidential
• You are responsible for activity that happens under your account, including actions taken by team members you invite (managers, drivers)
• Notify us immediately if you suspect unauthorised access to your account

3. Plans and payment

JalKhata offers a free tier and paid plans as described on our pricing page. Paid plans are billed in advance on a recurring basis (monthly or yearly, as selected). Prices are exclusive of GST, which is added where applicable. You can cancel a paid plan at any time; cancellation takes effect at the end of the current billing period, and we don't provide refunds for partial periods except where required by law.

4. Your data

Data you or your team enter into JalKhata - customer records, delivery logs, stock levels, invoices - belongs to your business. We access it only to operate, maintain, and support the service, or as you direct. See our Privacy Policy for details on how we handle data. You can export your data at any time, and on request we will help you export it before closing your account.

5. Acceptable use

You agree not to:

• Use JalKhata for any unlawful purpose
• Attempt to gain unauthorised access to other businesses' accounts or data
• Reverse-engineer, resell, or white-label the software without our consent
• Interfere with or disrupt the service, including through excessive automated requests

6. Service availability

We aim to keep JalKhataavailable and reliable, but we don't guarantee uninterrupted access. We may occasionally perform maintenance, and we'll try to give notice for planned downtime that could meaningfully affect your business.

7. Limitation of liability

JalKhatais provided “as is”. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the service, including loss of revenue or business data, beyond the amount you've paid us in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited under Indian law.

8. Termination

You may stop using JalKhataand close your account at any time. We may suspend or terminate accounts that violate these Terms, or that we reasonably believe pose a security or legal risk, and we'll make reasonable efforts to notify you first except where immediate action is necessary.

9. Changes to these Terms

We may update these Terms as the product evolves. We'll update the “last updated” date above when we do, and for significant changes we'll make reasonable efforts to notify active account holders before they take effect.

10. Governing law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of India.

11. Contact us

Questions about these Terms? Write to us at hello@jalkhata.in.